Refund policy

Last updated: October 4, 2026

Change-of-mind returns

All purchases are final sale for change of mind. We do not offer returns or exchanges because you changed your mind, selected the wrong size or colour, or no longer want an item. Please review the product details and your selections before ordering.

Damaged, faulty, incorrect or missing orders

If your item arrives damaged or faulty, you receive the wrong item, or your order does not arrive, contact support@littlecreaturecave.com with your order number and a description of the issue. Where helpful, please include photos of the item and packaging. Please report issues as soon as reasonably possible; this does not limit your legal rights.

We will investigate and arrange an appropriate replacement, refund or other remedy. Your remedy is not conditional on us receiving reimbursement from our supplier. If we require an item to be returned for a confirmed fault or our error, we will provide return instructions and cover reasonable return shipping costs. Please do not send items to a supplier or to our contact address without return instructions.

Cancellations

Contact us immediately if you need to change or cancel an order. We will try to assist, but voluntary changes or cancellations may not be possible once fulfillment has started. Any cancellation rights provided by law still apply.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit. Where a statutory cancellation applies, we will refund the amounts and within the time required by applicable law.

Your consumer rights

This policy does not exclude or restrict any mandatory rights or remedies under applicable consumer law, including rights relating to faulty, misdescribed or undelivered goods and statutory cancellations.