Shipping policy

Last updated: October 5, 2026

Where we ship

Little Creature Cave serves customers in Canada and the United States. Availability can vary by product, variant and delivery address. The Highland Cow plush ships to US addresses only.

Shipping charges

Shipping charges and the checkout currency are shown before payment. Orders with items fulfilled from different locations may have combined shipping charges.

Processing and delivery

Estimated processing is 5–10 business days before dispatch. Estimated delivery is 10–20 business days after dispatch. Please allow approximately 3–6 weeks from ordering for your parcel to arrive. Business days exclude weekends and public holidays.

Products ship directly from our fulfillment partners and may travel internationally. Items in the same order may arrive in separate parcels. These are estimates, not guaranteed arrival dates; customs and carrier delays may occur.

If processing takes longer than 10 business days, we will contact you with an update and the option to cancel for a refund before dispatch. For questions or an overdue parcel, email support@littlecreaturecave.com with your order number.

Tracking and order issues

We send shipping confirmation and tracking information when available after dispatch. Tracking may take time to update. If tracking stops updating, a parcel is late, or an item is missing, damaged or incorrect, contact support@littlecreaturecave.com with your order number. We remain your contact for order issues; please do not contact or return items to a supplier without our instructions.

Import charges

Orders shipped internationally may be subject to duties, import taxes or carrier handling fees. Unless the checkout expressly states these charges are included, they are not included in the displayed shipping charge and may be collected by customs or the carrier. Contact us before ordering if you need clarification about your destination.

Address changes and unavailable items

Please check your delivery address before payment. Contact us immediately to request a correction; changes may not be possible after fulfillment starts. If we cannot supply an item to your address, we will contact you and refund the unavailable item rather than substitute it without your agreement.

Your rights

For damaged, faulty, incorrect or undelivered goods, please see our Return and Refund Policy. Nothing in this shipping policy limits mandatory consumer rights or statutory cancellation rights.